Installing ActivePDF Products on a Windows 2012 R2 Server

If you are installing an ActivePDF product (released in 2017 or later) on a Windows 2012 server, you need to download and install two Microsoft updates for Windows 2012 servers. These updates resolve issues with the Microsoft Visual 2015 C++ Redistributable Runtime Component.

1. Download and install KB2919442:
   1. Go to: https://www.microsoft.com/en-us/download/details.aspx?id=42153
   2. Download the installer named: Windows8.1-KB2919442-x64 .msu
   3. Run the installer and follow the instructions.
   4. After installation, restart the machine.
2. Download and install KB2919355:
   1. Go to: https://www.microsoft.com/en-us/download/details.aspx?id=42334
   2. Click Download and from the list, select these two files:
      • clearcompressionflag.exe
      • Windows8.1-KB2919355-x64.msu
   3. Run clearcompresssionflag.exe and then Windows8.1-KB2919355-x64.msu.
   4. Restart the machine.
3. If:
   • You have not installed the ActivePDF product yet:
     Install the ActivePDF product now.
   
   
   • You installed the ActivePDF product before Step 1:
     Follow these additional steps:
     1. In the Control Panel, go to Uninstall or Change a Program.
     2. Locate:
        • Microsoft Visual C++ 2015 Redistributable (x64)
        • Microsoft Visual C++ 2015 Redistributable (x86)
     3. One at a time, select each version, double click, and select Repair.
     4. Uninstall, then re-Install the ActivePDF product.