Failed to obtain license: Invalid activation key format

Failed to obtain license: Invalid activation key format

An error similar to “Failed to obtain license: Invalid activation key format” is received when attempting to activate a product license, though the activation key/serial number has been entered exactly as it appears in the purchase email.

Probable Cause

The incorrect licensing utility is being used to validate the activation key/serial number.

Resolution

As some product releases introduced new licensing technologies, the format of ActivePDF product activation keys/serial numbers and licensing utilities used in activation can vary depending on the product version. Refer to the list below for the activation key/serial number format and licensing utility used by each ActivePDF product version.

Note: In the example activation keys and serial numbers below:

• Arepresents an alphabet character
• 1represents a numeric character