download version 8.1.3

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Louis Scherr

• September 09, 2019 18:13

I can't find a link to download version 8.1.3 or any old version.  Can someone point me in the right direction?

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  ActivePDF Support

  • September 09, 2019 18:53

  Hi Louis,

  Legacy Downloads are a benefit of ActivePDF Maintenance & Support. Your M&S contract must be current to access these downloads.

  If you have a current Maintenance and Support contract:

  1. Sign-in (or create a new profile) at https://support.activepdf.com
  2. Click “My Profile”
  3. Click “Entitlements” tab

  See KB article Existing Customer licensing entitlements for details.

  Regards,

  ActivePDF Support

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  Edward Jones - IS Vendor Application Platform Team

  • October 01, 2019 17:39

  Hello,

   

  I have a valid maintenance contract and have reviewed the above KB article, but have nothing listed under entitlements. Is there something I need to do to "link" my support login to my company's maintenance contract in order to see entitlements?

   

  David Brady

  Edward D. Jones & Co., LLC

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  Bruce Tompkinson

  • October 01, 2019 17:47

  Hi David,

  I took a look at your entitlement page and I see your entitlements listed. What browser are you using to view the page? Can you try Chrome or Firefox if you have not?

  • We recommend using Chrome or Firefox browsers. Internet Explorer is not supported.

   

  Bruce Tompkinson

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  Edward Jones - IS Vendor Application Platform Team

  • October 01, 2019 19:13

  I did try both Chrome and Firefox. Chrome will not let me log in at all, nor will Firefox. In both cases, I can access the support page, but when I click Sign In, it just does nothing except add "return_to=https%3A...……" to the URL. Every time I click Sign In, it adds that text again, so the URL gets longer and longer every time I click it. Firefox will not even render the page correctly (it's all plain text), but I can still select a hyperlink that says Sign In, but it does the same thing as Chrome. The only browser that will allow me to sign in is Internet Explorer.

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  Edward Jones - IS Vendor Application Platform Team

  • October 01, 2019 19:16

  I just figured out what the issue with Chrome was. I turned off DuckDuckGo privacy essentials, and the sign-in box appeared as normal. Sorry for the mix-up.

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