Installing ActivePDF with Virus scan software

Case #1 For customers with software (P3 services) such as ActivePDF Server, ActivePDF DocConverter, or ActivePDF WebGrabber, the product installs and activates successfully however, the log files return an error: ActivationCodeInvalid

Case #2 Customer had previously installed an older version on their server, recently uninstalled  and reinstalled the latest version, and is getting error: Generating PDF files failed.

Servers running virus scan software can experience interference with the program blocking access to the ProgramData license files which is required to run our software. Have IT Systems  check to see if the target server is running virus scan software. These programs can cause trouble with our software.

Servers running virus scan software can experience interference with the program blocking access to the ProgramData license files which is required to run our software. IT Systems will need to clear the blockage from the server's virus scan software causing trouble with our software.

Resolution: IT Systems needs to put the ActivePDF components into the antivirus' white list. After this is done reboot the server and manually restart the service. This should resolve your issue.