Resolution for common DocConverter Errors

Resolution for common DocConverter Errors – Log file entries

See the DocConverter documentation for Error Codes - Link

DCOM errors: All related to Permission to DCOM

• Exception from HRESULT: 0x8001010A
• RPC_E_SERVERCALL_RETRYLATER

Resolution: Please click on the DCOM link below for either Office or LibreOffice

• DCOM Permissions for Microsoft Office
• DCOM Settings for LibreOffice

Time out Errors: 

• Request timed out
• Message message, TimeSpan timeout
• Cast the channel / proxy to IContextChannel and set the OperationTimeout property), make sure the service can connect to the client.

Resolution: Increase the Time Out to something higher than 90 second. Recommendation 600 to 900 seconds

• SDK:  Timeout property
• Within ActivePDF Configuration Manager

LibreOffice Error:

• Cannot find matching converter: LibreOfficeConverter
• Conversion attempt (1) failed: InvalidParameter. Details- ConverterName: LibreOfficeConverter could not be found..

Above errors are caused by LibreOffice not being installed on the machine. Confirm LibreOffice is installed on the machine.

Password protected file:

•  SingleConversionAccess.ConvertToPDF => The password is incorrect. Word cannot open the document.
• (C:\ProgramData\ActivePDF\...\test1.docx) Result Exception: The password is incorrect. Word cannot open the document. (C:\ProgramData\ActivePDF\...\test1.docx)
• (1932): ConvertPacket => Conversion attempt (1) failed: OpenInputFileFailed. Details- The password is incorrect. Word cannot open the document.

Either remove the password on the input file or in the ActivePDF configuration provide the password under Watch Folder > Conversion Settings: